FREQUENTLY ASKED QUESTIONS

Q: Why do I need to get my chimney cleaned?

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A: Creosote, which is a product of combustion in your fireplace, accumulates on the walls of your chimney.  This buildup is flammable and when the soot build up reaches 1/4" thick anywhere in the system, there is an increased risk of a serious chimney fire.

Q: How often should I have my chimney cleaned?

A: This varies.  A good rule of thumb is approximately 1 to 1 1/2 cords of firewood between cleanings.

Q: Do I still need to have my chimney cleaned if I use packaged logs, such as Duraflame or Pine Mountain?

A: Yes.  These logs are typically held together with a wax-like substance and are a wood product.  Therefore, these logs still produce creosote.

Q: I have a gas fireplace.  Do I need to have my chimney cleaned?

A: Maybe.  It has been our experience that some gas logs produce a significant amount of black, sooty carbon deposits that should occasionally be removed from the chimney and logs.

Q: Are you insured?

A: We carry a $250,000 liability policy.

Q: Do you rebuild chimneys?

A: No, although we do replace mortar caps and perform minor repairs.  We recommend calling a reputable brick mason for major repairs.

Q: Will you clean the ashes from the fireplace?

A: Yes.  We clean the firebox as well as the chimney.

Q: Will this make a mess?

A: No.  We put plastic over the opening and on the floor in front of your fireplace.  We have a large vacuum that runs the entire time the chimney is being cleaned.  Our vacuums have special filters that prevent soot from invading your clean house.

Q: I have a wood stove insert.  Do you have to move the insert to clean the chimney?

A: Almost always.  Unless your insert is installed so that the accumulated creosote will fall directly into the insert, we have to remove the insert in order to thoroughly clean the smoke shelf and damper areas of the fireplace.  We have had customers who were told by previous chimney cleaning companies that their inserts did not need to be moved, resulting in large accumulations of creosote in inaccessible areas, close to the heat source, the stove.  This is particularly hazardous to you and your family.

Call Rick, Josh or Cindy today to schedule a date for your cleaning, or to ask any questions you may have about fireplace and chimney safety: (303) 452-7272.

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